Renewal FAQs

If you are experience technical issues on the eLicense website, please use either Google Chrome or Mozilla Firefox as your browser.

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Q1: How do I change/update my mailing address?

A: In order to submit an address change, please do the following:

1. Using a GOOGLE CHROME browser, visit our eLicense website at: https://eLicense.ohio.gov

2. Click “Log In/ Create Your Account”

3. Under “Existing Users”, enter you email and password, then click “Login”

   1. You may need to request a password reset to get started. 

   2. This link will be emailed from a No Reply account and may reach your Junk or Spam Folder.

   3. If you do not recall/need to change your email address on file, please contact us at license@med.ohio.gov for assistance.

4. Under “Your Licenses”, click “Options” on your license(s)

5. Within the drop-down menu, click “Change Address”

   1. Click the “+Add Address” button

   2. Enter the new complete address

      1. Privacy option: If you wish to keep your public address private, enter “Private” within the address box for your public address only.

      2. You must provide a full address for Mailing Address.

   3. Click Save

   4. A Geo Validated Address option window will provide the official USPS address. 

      1. Move mouse over street address option until hyperlink appears

      2. Once hyperlink appears select the address by clicking on it.

   5. Click Done.

   6. If you want to add another address, click the “+Add Address” button and repeat.

   7. Under Mailing Address option, click the down arrow and select the address on file you want for the mailing address.

   8. Under Public Address option, click the down arrow and select the address on file you want for the public address.

   9. Click Submit to update addresses on file.

*NOTE: You cannot delete any addresses on file.

 

Q2: How do I retrieve my login information or update my email?

A: Email Licensee Services at license@med.ohio.gov with your license number and current email to request this information.

 

Q3: I need to renew my license.

A1: If you are already registered and wish to renew your license, please do the following:

1. Visit our eLicense website at: https://eLicense.ohio.gov. Note: if you experience technical issues on the eLicense website, please use either Google Chrome or Mozilla Firefox as your browser.

2. Click “Log In/ Create Your Account”

3. Under “Existing Users”, enter you email and password, then click “Login”

4. Under “Your Licenses”, click “Options” on your license

5. Within the drop-down menu, click “Renew”

6. After reviewing the application instructions click “Proceed to Application”

7. Enter all required information and submit the application.

Note: After submitting your payment for your renewal, you will receive an email with the “Successful License Renewal Letter” attached to it that includes a replica of your wallet card on the bottom of it.

 

A2: If you are not registered and wish to renew your license, please do the following:

1. Visit our eLicense website at: https://eLicense.ohio.gov

2. Click “Log In/ Create Your Account”

3. Under “New Users”, click “I Have a License”

4. Click “Obtain Security Code” and a security code will be emailed to you.

Note: If you don’t receive the email please email license@med.ohio.gov with your current email address.

5. Enter all required information, then click “Submit”

6. Under “Your Licenses”, click “Options” on your license

7. Within the drop-down menu, click “Renew”

8. After reviewing the application instructions click “Proceed to Application”

9. Enter all required information and submit the application.

Note: After submitting your payment for your renewal, you will receive an email with the “Successful License Renewal Letter” attached to it that includes a replica of your wallet card on the bottom of it.

 

Q4: How do I submit my payment to renew my license?

A: All renewals need to be completed online. No paper applications will be accepted; In order to submit your payment for renewal, please do the following:

1. Visit our eLicense website at: https://eLicense.ohio.gov

2. Click “Log In/ Create Your Account”

3. Under “Existing Users”, enter you email and password, then click “Login”

4. Click on the pay cart in the upper-right hand corner of your dashboard.

5. Click on the check box to the left of “Select all”.

Note (Physicians Only): Pursuant to Ohio law, twenty dollars of each renewal fee goes to the Physician Loan Repayment Fund which provides loan repayment assistance to physicians who commit to practice in underserved areas. Further information regarding the Ohio Physician Loan Repayment Program can be found on the Ohio Department of Health’s website.

6. Click “Continue”.

7. On the next page, click “Continue” to be redirected to the payment page.

8. Enter your credit/debit card and billing information, then submit your payment.

Note: After submitting your payment for your renewal, you will receive an email with the “Successful License Renewal Letter” attached to it that includes a replica of your wallet card on the bottom of it.

 

Q5: How do I get confirmation of my payment?

A: Payment confirmations will be sent to the email address on file after the payment has been submitted. If you need another copy, you may obtain one from the dashboard under My History.   

 

Q6: Where may I find more information about a specific physician, such as his or her education, training and/or practice information?

A: You can look up a physician by going to https://elicense.ohio.gov  and entering the physician's first and last name before clicking Search.

 

Q7: When I submitted my renewal online, why did I not receive a new wallet card?

A: The board discontinued issuing wallet cards on September 29, 2015. You will no longer receive a wallet card at the time of initial licensure or renewal, pursuant to HB 64.  The confirmation of your renewal will be emailed to you upon completion of the online renewal process.  A duplicate if available on the dashboard under Options.

 

Q8: How can I submit a name change?

A: In order to submit a change name request, please do the following:

1. Visit our eLicense website at: https://eLicense.ohio.gov

2. Click “Log In/ Create Your Account”

3. Under “Existing Users”, enter you email and password, then click “Login”

4. Under “Your Licenses”, click “Options” on your license

5. Within the drop-down menu, click “Change Name”

6. On the next page enter all required information.

7. Click “Save and upload documents”

8. Upload one of the following documents supporting your name change:

• Driver’s License (showing legal name change)

• Signed Social Security Card (showing legal name change)

• Marriage Certificate (showing legal name change)

• Divorce Decree (showing legal name change)

• Other Legal Documentation (showing legal name change)

9. Click “Submit”

Note: After submitting your request you will receive an email notifying you that we have received your request. The average processing time for this request is 5 – 7 business days. After the request has been processed you will receive an email letting you know that we have completed your request.

 

Q9: How do I request a duplicate Wall Certificate?

A: In order to submit a request for a duplicate wall certificate, please do the following:

1. Visit our eLicense website at: https://eLicense.ohio.gov

2. Click “Log In/ Create Your Account”

3. Under “Existing Users”, enter you email and password, then click “Login”

4. Under “Your Licenses”, click “Options” on your license

5. Within the drop-down menu, click “Duplicate/Replacement Wall Certificate”

6. On the next page enter all required information, then click “Pay Now”

Note: After submitting your request you will receive an email notifying you that we have received your request. The average processing time for this request is 5 – 7 business days. After the request has been processed you will receive an email letting you know that we have completed your request.

 

Q10: How do I submit a Mid-Year Program change for a Training Certificate?

A: If you change programs, complete the Training Program Change form and have the new program email it directly to the Medical Board at license@med.ohio.gov.

 

Q11: What is the loan repayment fee on the physician license renewal?

A: Pursuant to Ohio law, twenty dollars of each renewal fee goes to the Physician Loan Repayment Fund which provides loan repayment assistance to physicians who commit to practice in underserved areas. This is not a new fee and the total renewal fee paid by physicians has not changed. Further information regarding the Ohio Physician Loan Repayment Program can be found on the Ohio Department of Health’s website here.

 

Q12: How do I get a license verification form completed and sent to another state?

A: OFFICIAL VERIFICATION REQUEST (also called a letter of good standing) - We no longer complete paper verification forms from other state medical boards. All other medical boards, Canadian provinces and medical councils are aware of our policy and accept Ohio electronic verification letter. We will include the state exam results where applicable with each verification. Prior to July 1, 1999, training certificates were not mandatory in order to engage in an accredited training program in Ohio. Therefore, the board cannot verify the training certificates issued prior to July 1, 1999. The NBME, NBOME, NBPME and the USMLE scores must be obtained directly from those entities.

Steps to Request an Official Verification:

1. Using Google Chrome, go to eLicense.ohio.gov

2. Select LOGIN/CREATE YOUR ACCOUNT

   • If you have already registered, enter your email and password under the Existing Users Login

   • If you have not registered, select I HAVE A LICENSE and complete the site registration process

     • NOTE: If your information may not be current on file, please email your license number and a current email to Licensee Services at license@med.ohio.gov before beginning the registration process.

3. After you are logged in, find the license(s) on your dashboard

4. Click on the Options button on that license tile

5. Select SEND VERIFICATION

6. Complete the Submit Verification to Another Entity form

7. Repeat the above steps if you have more than one license to be verified

8. Pay the fee(s) online through your shopping cart with Visa, Mastercard or Discover. The $50 verification fee is applicable per license for: MDs, DOs, DPMs, Massage Therapists, Cosmetic Therapists, Respiratory Care Professionals, Dietitians, Training Certificate holders and Special Certificate holders.